### Area Manager Job Description **Reports To: Operations Director **Job Purpose:** The Area Manager is responsible for overseeing the operational efficiency, sales performance, and customer satisfaction across multiple retail store locations within a designated area. This role ensures that stores meet their targets and operate in line with company standards and policies. **Key Responsibilities:** 1. **Operational Management:** - Supervise and support the daily operations of multiple retail stores. - Ensure compliance with company policies, procedures, and standards. - Conduct regular store visits to monitor performance and provide feedback. - Implement and oversee store opening and closing procedures. 2. **Sales and Profitability:** - Achieve and exceed sales targets and profitability goals for the area. - Analyze sales data and market trends to identify opportunities for growth. - Develop and implement strategies to drive sales and improve store performance. 3. **Staff Management and Development:** - Recruit, train, and develop store managers and staff. - Conduct performance evaluations and provide coaching and feedback. - Foster a positive and productive work environment. - Address employee concerns and resolve conflicts. 4. **Customer Service:** - Ensure high levels of customer satisfaction through excellent service. - Address and resolve customer complaints and issues. - Monitor customer feedback and implement improvements. 5. **Inventory and Merchandising:** - Oversee inventory management to ensure stock availability and accuracy. - Ensure stores are well-merchandised and visually appealing. - Coordinate with the merchandising team for promotions and new product launches. 6. **Financial Management:** - Monitor and manage budgets for each store. - Control costs and expenses to maximize profitability. - Prepare and present financial reports to senior management. 7. **Compliance and Safety:** - Ensure all stores comply with health and safety regulations. - Conduct regular audits and inspections. - Implement corrective actions for any compliance issues.